Terms Of Service

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We, us, and our are used throughout the site to refer to Faces Of SD&G company. The terms, conditions, policies, and notices contained on this website apply to all information, tools, and services offered by us. You are subject to these Terms and Conditions whether you are a browser, vendor, customer, merchant, or contributor to the website.

Before accessing our website or using it, please read these Terms of Service carefully. 

The Terms of Service apply to each and every part of the site you access or use. We do not permit you to access or use the website or any services provided by Faces Of SD&G if you do not agree to all the terms and conditions of this agreement.

This page contains the most recent version of the Terms of Service. By updating our website or making changes to it, we reserve the right to update, change, or replace any part of these Terms of Service. Keeping track of changes to this page is your responsibility. If you continue to use or access the website after any changes have been posted, you are accepting those changes.


Terms Of Service - Overview

  1. A one-year warranty is available on the QR Code Plate, starting from the date of purchase if a defect in material or workmanship causes code to not perform correctly. The item can be replaced by the seller if a defect occurs during the guarantee period. In the event of misuse, accidents, goods stolen or negligence by client, the warranty will not cover the damages. Note that this warranty does not cover wearing and tear caused by normal use or aging.
  2. Any loss, stolen, or consequential damages resulting from the use of any of the services or the purchase of any products obtained through Faces Of SD&G by our clients shall not be held liable by our employees, affiliates, or suppliers. This includes, without limitation, data loss online, replacement costs, weather damage regardless of whether liability arises from contract or product purchase.
  3. Users can create personal Remembrance Pages using our platform, which includes the sale of QR Codes. As a result, we do not guarantee or make any promises about our services and changing, suspending, or discontinuing any of our services without notice is always a possibility.
  4. Certain historical information may be contained on this site. Consequently, the historical information does not pertain to the present, and is provided solely for your reference only. All information on this site may be changed at any time, but we do not have any obligation to do so. The responsibility for monitoring our site's changes lies with you.

Third-Party Links

  1. Our Service may include material from third parties on certain content, products, and services. Any third-party materials or websites, or any other materials, products, or services of third parties, are not under our control, and we are not liable for their content or accuracy.
  2. No responsibility is assumed by us for the purchase or use of goods, services, resources, content, or any other transactions made on any third-party website. Prior to engaging in any transaction with a third party, please read the policies and practices carefully. It is the third-party's responsibility to address complaints, claims, concerns, or questions regarding their products.
  3. Third-party tools may be made available to you by us, but we neither monitor them nor have any control over them. Unless otherwise stated, you acknowledge and agree that we provide access to such tools "as is" and "as available" without warranties, representations or conditions of any kind. Optional third-party tools are provided at your own risk, and we will not be responsible for any damages arising from their use.

Service and Price Changes

  1. We reserve the right to change the price of our products at any time.
    Please note that we reserve the right to modify or discontinue the service (or any part of it) at any time without notice. Our service may be removed for indefinite periods from time to time for personal reasons or in timely manners. If we modify, price change, suspend, or discontinue the service, we won't be liable to you or to anyone else. You are provided with these services and all products through Faces Of SD&G on an as-is and as-available basis.
  2. It is your responsibility to confirm that the content you provide is yours or that you have all the necessary permissions to provide it. As a contributor, you are responsible for ensuring that the content does not violate any rights such as copyright, trademarks, privacy, or personal information.
  3. If a client gives you a code, or if you access the codes in the cemetery, we cannot guarantee that the results you obtain will be accurate or reliable. Family members or friends provide the information of the deceased, which is accurate based on their knowledge or research. Neither we nor our providers guarantee, represent or warrant that your use of our service error-free. 

Refund and Return Policy

  1. At this time we do not accept returns for a refund as each QR Code is personalized to your loved one. Once it is created it can no longer be of any use to anyone on our end and can not be reused. Returns are only accepted on a faulty or defected plate and a replacement will be provided. (Please see above policy on warranties, to see if your plate is suitable for a replacement.)
  2. Providing high quality products and an outstanding customer experience is our goal at Faces Of SD&G. It is understandable that sometimes things happen including errors in stories or incorrect photos added or even broken or damaged plates, if this is the case please contact us through our contact form, email or our Facebook page and we can solve the matter with whatever policy suits the situation best and arrange for replacement (if) within the warranty period.

Cancellations

  1. If you wish to cancel your order before production begins, please do so by contacting us via Contact Form, Facebook or Email as quickly as possible, as once the order is submitted; production starts within 2 days. As soon as production begins, you will be charged the standard origination fee. 

  2. You can request a replacement by contacting our customer support team with your order name and the reason for the replacement. As soon as we receive your request, a member of our team will contact you with further instructions.